faq

FAQs

Here you will find the answers to the most common and frequent questions that our customers ask us. We hope that you will find the right answer, but keep in mind that if you do not find the information you are looking for in this section, you can contact us at any time.

Kobu is always ready to meet your every need to support you and provide any information. In this section you can find a list of questions that our customers ask us most frequently and the answers. If you do not find what you are looking for, please contact our multi-channel customer service and always ready to listen to you and guide you in your choice.

All orders in UK are shipped with UPS or Royal Mail express courier. Our warehouse is located in London and we are able to deliver orders throughout UK in 24-48 hours.

The UPS courier will try to make 3 delivery attempts. Immediately after the first attempt, the courier will leave in your mailbox, a coupon that will allow you to schedule the return. You can do this directly on the UPS website for free. However, we recommend that you use an address where someone can always pick up your package. Our Customer Service is always at your disposal to re-program the delivery.

If the waiting time is longer than the days foreseen by the chosen delivery type, please contact us to resolve the situation as soon as possible.

You can use any credit or debit card, your paypal account or you can pay with AmazonPay. Our payment methods are 100% secure and all transactions are encrypted.

Unlike other online sales sites, what you see is what you get. We have secure payment systems that guarantee total data and information security, using Mollie as payment software. We have no hidden costs, just pay for what you want to buy. Our products are organic, natural and carefully selected for you by our team of experts. Our customer service is always at your disposal for any information or news you may need. We include on our product pages real reviews of the experience our customers have had.

We are absolutely against spam and we assure you that your email address will not be used for such purposes.

We take the safety of our customers very seriously. Our online ordering system uses the latest information encryption technologies. Personal and credit card details have the highest level of protection possible, certified by third party companies.

Yes, Im'k Kobu uses 256-bit SSL technology to ensure that every transaction is safe and secure.

The return is very simple: just return the product in its original condition within 10 days of delivery. Return the package and, once back to the sender, we will make sure to refund the total amount spent.